Creating Trust Online (Method 3) ECommerce Articles | August 28
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There are 4 ways to establish trust with good customer service. If customers know they can trust your sales process, you'll get more sales. This is what you need to do: · Offer free services · Have a fair return policy. · Get questions answered. · Keep customers in the loop. .
There are 4 ways to establish trust with good customer service. If customers know they can trust your sales process, you'll get more sales.
This is what you need to do:
· Offer free services such as trial periods
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· Have a fair return policy. Make buying your product as risk-free as possible.
· Allow customers easy ways to get their questions answered.
· Keep customers in the loop. Confirm orders, emails and everything else.
Some of these steps will be covered in extensive detail in other tactics. Here we'll just cover the basics.
Offer Free Services
One of the easiest ways to have customers trust you and your product is to offer free trials, downloads or a free service
If you sell anything digital such as software
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A Fair Return Policy
A fair return policy does wonders for building trust and creating customers who rave about your product. We cover the process of creating a return policy in the tactic on Designing the Guarantee.
Allow Customers Easy Ways to get their Questions Answered
From the moment the customer has the slightest positive feeling about buying your product you must nurture this feeling and help them avoid any fears. The way to do this is to make your customer support system easy to use, fast and effecient.
This involves two things. 1. Having a well structured FAQ section on your site. 2. Having a phone or email address where potential buyers can contact you.
In the tactic on Customer Service we teach you a fast and efficient way to create a stellar customer support system that generates more sales.
Keep Customers in the Loop
As soon as a customer buys your product or signs up on your site
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Use these guidelines to keep customers in the loop for a signup or registration and a sale:
The Signup or Registration
Upon signing up, the customer should get a welcome message confirming that the signup was successful, reminding them what they signed up for and letting them know the download or activation instructions.
At the end of the trial period
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The Sale
In the brick-and-mortar world, it's said that the best time to do a promotion is within the first 4 weeks after the sale of a product.
In these first 4 weeks
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Make sure to answer customer questions within 24 hours. Stay in touch and be friendly and professional. Upon completing the sale the customer should immediately get a confirmation email.
When the product ships it's ideal to send the customer a second email notifying them of shipment and providing tracking information. A very good practice is to further email the customer after a few weeks to see if they have been using the product and to ask for feedback.
You can also use this opportunity to upsell them on further related offerings. Why bother to remind the customer to use the product? Well many people order things and then procrastinate on using them. Have you ever ordered an exercise machine from TV and then put it aside?
Many people have. Well, these customers will often not buy from you again unless they consume or use your current product. So, encourage them to use it.
Right here Are Some Superb Factors To Head Down To Croatia For The Next Spring Break Travel Articles | February 18
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One of the biggest dilemmas for a regular European university student is where to invest his spring break. A close second to that issue is where to hire the actual budget to go someplace that's enjoyable an impressive.
Croatia: The Hottest 2013 Location
Throughout the spring summertime, Croatia is comparable to any kind of exotic location for a fraction of the price. As formerly discussed, part of a regular pupil's complication is exactly how to hire his funds to stretch enough to cover springtime break expenses. As opposed to flying to an exotic region away
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The lovely coastlines at Pag Isle is a reason to enter itself. Exactly what is better than ahead back from spring break with a fabulous brownish? The beautiful coastlines found in Pag Isle are sure to be a superb venue to tan. The isle is understood for its lovely coastlines, complete with the bluest waters
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2013 Croatia Spring Break: The Things Made of Dreams
There's been a lot of media hype going on about the significant occa.
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